Active X Viewer problems

[welshone]

hello,
I am displaying crystal reports from asp pages over an intranet.
I have a problem where everyone apart from one person can see the reports, but that one person just sees a Red X.
all permissions are set correctly on the IIS4 server (NT4).
I have tried unregistering crviewer.dll and the same thing happens.
weird thing is I can log onto that users computer as other users and it works.

could it be something in the NT profile ?
has anybody had this problem before ?
thank you for any info.

 

[LV]

If this user getting prompted to dowload the ActiveX Viewer afert you unregistered crviewer.dll on user's machine? If not, then it's probably brouser settings on that client, preventing from downloading ActieX components.

 

[TedLiu]

Check the ActiveX error in Crystal Report support site. There is an known issue related with one microsoft components bug preventing download dll from internet. We are using NT system too. Now all our users are using Java viewer which works fine. To solve this problem, you may need to go to each users system to download new dll and register it for them duo to common user don't have the privilege to do that.

Hope it helps.

Ted

 

[welshone]

thanks for the info. but the strange thing is some reports work for this user.

I have 2 sites which use crystal reports.they both point to different rptserver.asp pages, one is ok and the user can view reports the other just shows the red X.
there is nothing wrong with the code as all other users can see it.
do you know if any information is written to an NT profile. maybe corrupting it ?

 

[TedLiu]

I don't think it relates with NT profile. Do the sites use the same viewer or not? The NT user only have ActiveX issue. If you are user using Win2000, then it's not the same case. They have a pdf document talking about ActiveX issue, better check it first before you do any further research.

Ted