ACDN

[Modi73]

Hi all,

I'm an I.T Manager and i work at a hotel and i have a basic experience with PBXs, I have Meridian 1 Option 61C.

I have an ACDN cofigured with a menu option prompt where when you press 0 it routes to the operator, and when pressing 1 it forwards to an outside number (Central Reservation Office). The problem is in the evening shift, if you press 1 it routes to an internal extension instead of the central reservation. I have researched a bit and i know that the ACDN are configured in LD 23, but i have no idea how to change the routing to the external number.

I really appreciate if somebody can put me on the track and tell me where i should be looking.

Thanks

 

[GHTROUT]

I'm betting you have Meridian Mail. You'll need to log into that and look for Voice Service DN Tables and Voice Menus. I suspect you have a Time of day controller on there that is changing the menu at a predetermined time.

What might be the easiest fix for now, is to out the phone the menu forwards to at night, and re-build it as an ACD queue that is "NCFW" to the Central Reservations Desk. This way, you don't have to learn the Mail system the hard way.

Here is a "what do I click to get where" guide for MerMail:

http://www.ghtrout.com/ghtrout/files/mermail_screens.zip

GHTROUT.com | Get the Input/Output Manuals | Tek-Tips FAQs | Recent Replies

 

[Modi73]

Hey Ghtrout,

Thank you for your prompt reply. Actually I wish I had the Meridian Mail, but I have the HMS400.

Anyway, you have given me the hint that this needs to be changed in HMS400, and i found the executable which allows me to change the configuration of the auto attendant "Autoattn.exe". So, in the Auto Attendant module, I opened the call flow chart and the evening shift was set to an internal extension, so I updated it and I assume that it will transfer to the central reservation tonight. I will test it.

Thanks for the hint -..