ACD Vu - display

[TELETIGER]

Hello,

Can somebody tell me how to use the setting in a hunt group?
I dont know what this means!!!!!!
I want to use this info in a VU-Display!!!!!!

"expected Call Handling Time (sec): _
"service level target (% in sec): _ in _ ".

 

[mikeydidit]

http://support.avaya.com/elmodocs2/comm_mgr/r1_3/cd823_3/233516_1/233516_1.pdf

The above will give you what you need to better understand the VU stats. The detailed discription starts on page 275.

This is how mine are laid out.

display vustats-display-format 1
VUSTATS DISPLAY FORMAT

Format Number: 1 Object Type: split
Next Format Number: 2 Update Interval: 30
Data Field Character: $
Number of Intervals:

Format Description: Wait=$ Old=$$$$ AvgTalk=$$$$ Aband=$$

Data Type Format Period Threshold RC
1: calls-waiting
2: oldest-call-waiting m:ss
3: average-acd-talk-time m:ss day
4: calls-abandoned interval
5:
VUSTATS DISPLAY FORMAT

Format Number: 2 Object Type: split
Next Format Number: 3 Update Interval: 30
Data Field Character: $
Number of Intervals:

Format Description: stf=$$ acd=$$ break=$$ ext=$$ asa=$$$$

Data Type Format Period Threshold RC
1: agents-available
2: agents-on-acd-calls
3: agents-in-aux-all
4: agents-on-extension-calls
5: average-speed-of-answer m:ss day
6:

Hope this helps.


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