ACE and GHT
I know posting questions and having a "knuclehead" like me not explain in detail is a pain, but I was hoping by saying all is working (in test situation w/4 line HG) and getting the 5th call to VM that it would help eliminate a long and drawn out post

Anyhow they don't want ACD they will "hunt" up the keys, I just was wondering if by using an ACD like feature at the end (when all lines are busy)whether or not I could basically make their current set-up (see below) work with what I was trying to do. This is State Gov and they DO NOT like changing.
They are DID's that I will be using. Hopefully I have shed some light on how they are set up now and what I am trying to do for them.
Additionally they not 911 lines, they are 8xx numbers (800-GRAB-DUI and 877-7-PATROL) that the public call and are "Geo-Routed" to the respective area codes based on what area code the call comes from.
The biggest issues:
1. They don't have caller-ID (State Police ????)
2. They currently use a Centrex switch from the LEC and utilize a UDC Hunt Group (CENTREX config'd) w/4 COT GRD start signaling from a downtown CO sent/transported through a T1 up to my location terminates into a channel bank then to the DEMARC from the DEMARC we take it to our 110 block (connected to the PBX)then we assign TN's and build them on their existing phones as PVR's. They actually have 12 stations/seats/phones that can be manned if needed.
3. Their CENTREX service/UDC group is set to roll/hunt up the keys and ring on all stations. 5th and 6th call go into que and if there happens to be a 7th then it will go to the Dispatch Supervisor 8th rings busy.
4. Their HQ does not want them to have any ability to LOG-IN or OUT so that's why an ACD (on the user side) is a
no-go.
5. So I wanted to assign a different RTN (from the 8xx's)and completly eliminate the Centrex piece. Then still give the feature (# 3 above) after all lines are busy.
Here is the MARP TN and the Phantom TN is there w/FTR DCFW 3533 just to send the 5th call to my ext just to verify what would happen if all 4 lines were tied up.
TN 20 0 9 5
DATE
PAGE
DES
DES HUNTTE
TN 020 0 09 05
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 2
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTA ADD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN PRMD PHTD PCWD MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 3009
LHK 3
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 3000 0 MARP
01 SCR 3001 0 MARP
02 SCR 3002 0 MARP
03 SCR 3003 0 MARP
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19
20
21
22
23
24
25
26 CPN
27 CLT
28 RLT
29
30
31
DATE 6 APR 2008
NACT
REQ:
REQ PRT
TYPE:
TYPE TNB
TN 156 0 0 3
DATE
PAGE
DES
DES ACD
TN 156 0 00 03 PHANTOM
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 3009 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN PRMD PHTD PCWD EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
PLEV 02
AACS NO
MLWU_LANG 0
FTR DCFW 4 3533
DATE 6 APR 2008
So, all lines in use (4) 5th and 6th call sent to QUE, 7th to Supervisor VM and 8th would just be busy (or perhaps all attendants busy or whatever)
Can this be done using App builder ver. 4.4.4.11 and CP server 3.3.6 w/81c 3.0
Again thank you all in advance.
P.S. as ridicules as this sounds the Highway Patrol "powers-that-be" want this to work like it does now. A little "tweaking" may be ok but I won't hold my breath.