ACD Reports 1

[vztech]

Anyone have any good idea's for collection that they use for raw ACD reports from a switch besides using say a serial OKIDATA printer. Just looking for idea's.

Thanks

 

[syn0324]

One way to do it is to set up a TTY port on the PBX to collect the raw ACD data and then run a cable from the TTY port to a PC. Then set up the PC (we use hyperterminal) to collect the data. The PC can now "capture" the data and print it out as needed.

 

[johnpoole]

we do the same thing except we use pcplus (procomm).. using scripts to stop and start the txt file on a schedule

proc main

loop:
capture on
pause 3600 ;(number of seconds in an hour)
capture off
goto loop

endproc

that script runs forever, the timer can be modified or steps can be added,, 8 to 5 etc.. i set up the capture files in pcplus to save with the time and date as the file name, and use the ftp function in pcplus scheduler to send them to another pc on the other side of the campus.. they use macros (excell) that i've installed on their machines to turn raw data into charts and graphs that they need to justify their job... just another service that keeps me working

fyi.. i didn't compile or test that script, just typed it to the screen, if you need it and want it modified, just let me know..

john poole
bellsouth business
columbia,sc

 

[vztech]

Thx for the info