ACD report AVG DCP problem

[Re3Todd]

I have a customer that has an ACD report that the AVG DCP inflates to values every few days that seem to be in error. Does anyone have an idea of why these values inflate on these days? Here is a print out:
ACD 000 2008 08 08 10:00




REPT 1
ACD AVG CALLS AVG AVG AVG AVG AVG DN AVG #-XFER AVG-TIME-POSN
DN AGTS ANSWD ASA DCP HDCP PCP WORK WAIT CALLS TIME IDN ACD BUSY MANNED
4640 9 97 13 53 10 34 97 217 15 29 0 58 1211 3547
4888 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
9766 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
6050 11 43 12 5667 29 330 6026 291 57 63 1 13 2463 3600
6000 12 208 39 67 11 71 149 21 69 42 3 149 2976 3307
9134 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
4040 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
6299 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
6298 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
5665 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
6297 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
-----------------------------------------------------------------------------------
11 348 29 755 13 93 861 109 141 43 4 220 2324 3470

ACD 000 2008 08 08 14:00




REPT 1
ACD AVG CALLS AVG AVG AVG AVG AVG DN AVG #-XFER AVG-TIME-POSN
DN AGTS ANSWD ASA DCP HDCP PCP WORK WAIT CALLS TIME IDN ACD BUSY MANNED
4640 6 69 15 63 15 30 108 209 10 18 1 62 1008 2810
4888 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
9766 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
6050 11 31 11 8181 5 703 8889 401 18 71 0 11 2471 3600
6000 8 144 46 72 10 72 153 22 21 30 0 75 2446 2764
9134 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
4040 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
6299 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
6298 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
5665 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
6297 0 0 **** **** **** **** **** **** 0 **** 0 0 ***** *****
-----------------------------------------------------------------------------------
11 244 33 1099 11 140 1250 123 49 31 1 148 2059 3094


Thanks

 

[PERRYPJ]

Your over looking the AVG WORK also, here it is from the ACD Manual
These fields may indicate abnormally high values if the number of calls the group answered is less
than the average number of agents available. This tells the supervisor doing load management that the
group was over-manned during the reported interval (previous report period).


OLD ROLMEN WORKING ON NORTELS AND AVAYA