We have a nortel switch with an acd queue. If an agent leaves there desk and dosn't logout or go to not ready. A call will come to the queue she is logged into. I know you can force that user to not ready or make busy. What option in load 23 do you use for that? Thank you.
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ACD Queue Question
- Thread starter nortel23
- Start date
Johnthephoneguy
Technical User
LD 23 RTQO = NRD (not ready) or MSB (make set busy)
Return to queue option
Return to queue option
- Thread starter
- #4
I did not have TRQO as an option in my Queue untill I changed the rtqt from 0 to 5.
type acd
cust x
acdn xxxx
MWC NO
DSCA NO
MAXP 50
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW XXXX
FNCF YES
FORC NO
RTQT 0 (I CHANGED THIS TO 5 AND RTQO APPEARED AS AN OPTION)
RTQO NRD
SPCP NO
OBTN NO
RAO NO
CWTH 0
NCWL NO
BYTH 0
OVTH 0
TOFT NONE
HPQ NO
OVDN
IFDN 7119
BUSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO NO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
CWNT NONE
Thanks for the help.
type acd
cust x
acdn xxxx
MWC NO
DSCA NO
MAXP 50
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW XXXX
FNCF YES
FORC NO
RTQT 0 (I CHANGED THIS TO 5 AND RTQO APPEARED AS AN OPTION)
RTQO NRD
SPCP NO
OBTN NO
RAO NO
CWTH 0
NCWL NO
BYTH 0
OVTH 0
TOFT NONE
HPQ NO
OVDN
IFDN 7119
BUSY BSY SRC BSY
AENI YES
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO NO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
CWNT NONE
Thanks for the help.
right you have to have the timer before you can choose a solution.. glad someone else saw this one, been a busy friday for me.. for some reason my acd with that enabled that is not in the symposium will not nrd or msb the last agent.. it will not force the que from inservice to the night mode...
we use this for a telethon call in to analog sets.. the volunteers pick up a phone dial any the login ffc 4 digits and are in que.. if they don't log out, the call is requed.. after the 24 hours were up, the ncfw was supposed to go to a menu service.. mr hill had to drive in and log out the last agent... could have dialed in and disabled the set and took it out IF we had known ahead of time that we needed that.. just an fyi
john poole
bellsouth business
columbia,sc
we use this for a telethon call in to analog sets.. the volunteers pick up a phone dial any the login ffc 4 digits and are in que.. if they don't log out, the call is requed.. after the 24 hours were up, the ncfw was supposed to go to a menu service.. mr hill had to drive in and log out the last agent... could have dialed in and disabled the set and took it out IF we had known ahead of time that we needed that.. just an fyi
john poole
bellsouth business
columbia,sc
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