ACD queue NCFW to outside line.

[johndeleon]

Have option 61. I have set up an ACD queue that when dialed will NCFW to an 800 number. When you dial the ACD queue extension internally it forwards okay. When you dial DID number it forward to our PBX operator. How can I change this?

John De Leon

 

[johnpoole]

that's usually because it is using the ncos on the inbound route.. regardless of the opt cff/cfo in your cdb, an acd does not have an ncos.. build it as a soft set (one above port 15) and use rcfw to hard forward it. if that still doesn't work change cdb opt to cff and it will work

john poole
bellsouth business
columbia,sc

 

[johndeleon]

How do I create a soft set?

John De Leon

 

[johnpoole]

if you have a 2616 at 4 0 0 0, then build a 2616 at 4 0 0 16

john poole
bellsouth business
columbia,sc

 

[Reusser]

Phantom Phone

LD 97
Req: Prt
Type: SUPL
Supl: <cr>

loop for phantom loop number, if not one there

LD 97
Req: Chg
Type: SUPL
SUPL: N156 <-- or some other loop number I like to put Phantom and Vitual loops at the end incase you upgrade to 81.

Build Phantom set

LD 10
Req: New
Type: 500
TN: 156 0 0 0 <-- or what ever your phantom loop is
Des: <-- what ever
DN: <-- extension you want forwarded - must not be assigned as anything else.
NCOS: 7 <-- or what ever NCOS is required to dial outside number you want this to go to.
CLS: CFXA
FTR: DCFW 12 912065551212 <-- or however you would need to dial from you switch.


LD 21
REQ: prt
Type: RDR

Look under Opt prompt - should have CFF. If CFO change.

LD 15
REq: CHG
Type: RDR
OPT: cff

 

[johnpoole]

cff is a must for set based cfxa, does not help maxp 1 acd, due to the fact that they do not have an ncos

john poole
bellsouth business
columbia,sc

 

[johndeleon]

Okay I was able to create a phantom DN. I am now trying to create an entry in LD 10 as suggested in this thread.

Whenever I attempt to enter the following at prompt;

FTR DCFW 1464(DN) 918665551212 (EXAMPLE)

I receve error SCH0356 -

CFW or ADL DN size out-of-range. Action: Enter DN length of 4-31 digits.



John De Leon

 

[Nortellian]

FTR DCFW 12 912065551212 <-- or however you would need to dial from you switch.

 

[johndeleon]

I figured it out. 12 refers to the length of the number behind it. I entered 16 and it worked for me.

Another question - can I speed up the transfer out speed? Currently you hear silence for about 8-9 seconds.

John De Leon

 

[Reusser]

might be able to put a # at end of number. otherwise you would need to change your EOD timer on outbound route.