Feb 26, 2014 #1 tnjwinters Programmer Joined Jun 15, 2005 Messages 390 Location US On an ACD set, can you set the Primary DN to be answered when you pick up the handset?
Feb 26, 2014 #2 KCFLHRC Technical User Joined Aug 16, 2011 Messages 6,082 Location US Yes, LPK X where X is the last key you want to pick up Upvote 0 Downvote
Feb 26, 2014 #3 GHTROUT IS-IT--Management Joined Nov 25, 2005 Messages 7,915 Location US with CLS OLA and IRA ~~ Gene at GHTROUT.com Upvote 0 Downvote
Feb 26, 2014 Thread starter #4 tnjwinters Programmer Joined Jun 15, 2005 Messages 390 Location US I got it to work but, it's key 03 that is the last key or the primary DN and I have to set LPK to 4 in order for it to work. Not sure why that is? Upvote 0 Downvote
I got it to work but, it's key 03 that is the last key or the primary DN and I have to set LPK to 4 in order for it to work. Not sure why that is?
Feb 26, 2014 #5 KCFLHRC Technical User Joined Aug 16, 2011 Messages 6,082 Location US Remember they start at 0 Upvote 0 Downvote
Feb 26, 2014 Thread starter #6 tnjwinters Programmer Joined Jun 15, 2005 Messages 390 Location US True, true. Thank you guys for the help. Upvote 0 Downvote