ACD Phone getting busy instead of Voice Mail 1

[oliver60]

I have a acd phone that you get a busy when you call the secondary dn instead of going to Voice Mail.


The tnb is:

DES ACD
TN 004 1 10 12
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN 697
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 120
SCI 0
SSU 0000
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR PUA MTD FNA HTA TDD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTA CLBD AUTU
GPUA DPUA DNDA CFXD ARHA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
EFD 697
HUNT 697
EHT 697
LHK 0
PLEV 02
SPID 8975
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 211 0 8973
SUPY ACID 8975 KEY 22
01 SCR 433 0 MARP
CPND
NAME xxx xxxx
XPLN 13
DISPLAY_FMT FIRST,LAST
02
03 AWC
04
05
06
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16 MWK 697
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23 SSU 0000
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 9 NOV 2005



Any Ideas?

 

[johnpoole]

in the acd group, do you have allow call to busy acd agent? that gives you a busy on src key when key 0 is on the line

john poole
bellsouth business
columbia,sc

 

[acewarlock]

LHK 1

 

[oliver60]

LHK 1 worked Thanks a bunch!