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ACD - Display Waiting Calls - 0 & 1 only displayed?

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FoneChick

FoneChick

IS-IT--Management
Nov 7, 2002
49
CA
Hi there.. I have one agent in the queue at one of our locations that shows only a "0" or a "1" when they depress the DWC key. Could this be a version issue of the M2216 set?
 
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some of the older versions of display phones didn't handle dwc keys very well. try a working phone at that location and see if it's a hard or software issue

john poole
bellsouth business
columbia,sc
 
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