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ACD-calls in queue
- Thread starter equium
- Start date
- Thread starter
- #2
not sure what system you are running...
depending on the setup of the ccv and split, quite possibly the calls will stay there until the caller hangs up.
if you want to get around this, then it will be necessary to reprogramme the ccv to q calls to different splits etc in the event that this happens.
depending on the setup of the ccv and split, quite possibly the calls will stay there until the caller hangs up.
if you want to get around this, then it will be necessary to reprogramme the ccv to q calls to different splits etc in the event that this happens.
- Thread starter
- #4
For those interested the NEC Nth America solution for this problem is called "Stranded Calls CCV" in the Call Center Worx. Once the last agent logs out, any calls left in queue are routed to the assigned CCV where they can be queued to another split, played an announcement, trnasferred to VM, etc...
As for how QMaster handles this type of situation I'm not too sure. Still haven't had the chance to learn that product.
As for how QMaster handles this type of situation I'm not too sure. Still haven't had the chance to learn that product.
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