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ACD and Call Recording for Small Call Center

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dibthree

dibthree

Technical User
Joined
May 3, 2006
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398
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Recently installed IPO R7 Preferred

Need to add ACD Queueing and reporting

Need to add Call Recording.

Was going to upgrade to Advanced to get these features. The advanced call center and reporting features and the Contact Store call reporting seem like exactly wat we are looking for.

After doing some reading I got the feeling Avaya's offering might not be the best choice.

Any thoughts on the quality of the Avaya options or any other options that might be better?
 
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Well again Chronicall will fit your needs!

You can monitor call queues and add recordings into chronicall (still need vm pro)



ACSS - SME
General Geek

CallUsOn.png


1832163.png
 
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