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ACD agents phones

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takmsdsm

takmsdsm

IS-IT--Management
May 22, 2006
59
US
Is there a way for ACD agents or supervisors to see the call queue on their screens of their 2616 phones?
 
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Yes
KEY xx DWC "ACDN number"
It's not auto refresh. Pressing the key refresh it
 
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depending on the set rls, newer sets show tiq x at all times and it is dynamic

john poole
bellsouth business
columbia,sc
 
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