Accessing archive.pst file

[labrooks]

One of our sales team just changed laptops and I put all his old mail into a Archive.pst file and placed it on his desktop in his new laptop. He is trying to access this file through Outlook 2002 and setting up a personal folder and gets the message "you need a username and password to open this file". He is logged in as administrator on his laptop when he tries this. Any ideas?

Lois

 

[dan1967]

It sounds to me like the PST file is password protected. His Windows/Network username/password shouldn't affect this. Ask him to enter his old Outlook password to open the file.

 

[smah]

What operating system was on the old laptop? What's on the new one? If both were Win2K and/or XP with NTFS, my guess is a permissions/ownership issue. If so, look into 'Take ownership'.

 

[labrooks]

First, he never did have an Outlook password before as he used Outlook Express and then transferred his e-mail to regular Outlook 2000. We made the archive folder using Outlook 2000, on his old laptop running Windows 98, copied it using a zip file and placed it on his new laptop desktop which is running Windows XP and has Outlook 2002. He has been put on the company domain for his e-mail and he was using a private ISP previously. Hopefully this answers some questions. Thanks for your help.

Lois

 

[Branlon]

Try this: Copy his archive.pst to some Win98 machine that has the "Corporate" version of Outlook 2000. Create a profile on it to include his Exchange Server account. Then see if you can File/Open the Outlook Data File archive.pst.