Access to 311 in NYC

[Hboogie]

Good Morning All,

This may be particular to users in the NYC metro area, but may be not -- Nevertheless, i'm having an issue dialing out to 311. The system doesn't seem to allow this or the call just does not get routed.

However , 911 does work. I'm sure there is a command that i would need to execute to get 311 to work. Unforutunately, i'm a newbie to avaya programming..

I am running an Avaya S8500 Media Server with Communication Manager 2.0.

Thanks,

 

[CaptainTerrific]

Do a list ars route-chosen 311 and see what it reports. This will tell you what route it tries to take. If it has a number that starts with a p then look at the partition group table for what route pattern your partition group is using. Look at the route pattern and make changes as needed.

 

[f0netech]

I'm on the West Coast and not familiar with '311' but if you need it to work just like 911 does you can.

(a) display ars anal 911 make a note of the route pattern then
(b) change ars anal 311

Using page two, set up parameters similar to the 911 entries.

 

[Hboogie]

Thanks for the answers gentleman. Specifcally, fonetech, as your precise commands assisted me in solving the problem.

Problem resolved.

Thanks...