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Abandon Calls question

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egordon

IS-IT--Management
Apr 11, 2002
19
US
Is there a way other than have a Call Center setup for each of the salespeople on my Definity G3Si - v9.5 to get an abandoned call report???
 
You can set them up in a ACD type hunt group and get the report that you are after. I have a couple that I do this for . After you have them in a group you can run an ASA report list bcms split (hunt group #). This will give you a world of information. If you find any mistakes, please consider that they are there for a purpose. And everyone needs a purpose.
Hope this helps, Mikey.
 
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