Aastra DBC 434 fails to register

[sttse]

Hi Guys

I have some new DBC 434's handsets which won't register on our MD TSW SP4.

I can setup a DBC 4425 on the same switch port and it registers immediately. The 434 flash's "Logging On" and then shows "Failed User Log On".

Are there any ideas on a known problem?

Thanks in advance.

 

[sttse]

Sorry for the addition but when I checked the MD the extension is showing as registered even though the handset is indicating it has failed and no calls are possible. It is 6997 in the print below.
<ipexp:dir=all;
IP EXTENSION DATA
DIR IP ADDRESS RAS PORT CS PORT BACKUP POS PASSWORD
6980 NOT REGISTERED - - 6476
6991 NOT REGISTERED - - -
6997 192.168.72.112 1719 1720 - 6997

 

[ceejay55]

Are they allowed in TSW Sp4 - i thought it had to be Sp7 or 8

 

[snor]

FYI:
TSW / SP6
114623 S114623A IPLP R12A Support for new IP terminal DBC43301, DBC43401, DBC44401
regards,
Norbert

 

[doktor]

So you need to upgrade.
I had the same problem, but we could use 4425 instead.

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[sttse]

Thanks Guys, I thought as much. Now I have to go back to the dealer who sold me the phones and provided the licenses and ask why he didn't advise of this limitation. Bloody sales people!!!!

 

[doktor]

Licenses in MD/MX are the same type. Just swap the phones. ;-)

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx