AA and Night Service With Embedded

[mrchris]

I'm probably missing the obvious here, all I want to do is have a calls go to the receptionist ext200 and fallback to AA and have a night service button send calls straight to AA...

What I have, incoming calls go to hunt group "main" only member is ext200 (receptionist) According to the avaya docs you can fallback to an AA, but its not on the menu of choices like it is on the destinations. Regardless, reception does not ring when main is set as destination. Setting AA as destination results in calls ringing for about 5 rings then being hung up on.

 

[mrchris]

Never mind, I think I got it working. Boss wanted the first phone to be the receptionist on extension 200, for whatever reason the ip-soe puts the first four extensions on the analog ports starting with 201 and the first ds port was 205. Found in the avaya docs a way to "rebase" the system getting the numbers where they were wanted but after doing that the AA's wouldnt work at all, incoming calls to the groups wouldnt work etc. Reset the system and left the numbers where they are and everything is fine.

 

[avayaconsultant]

I have a solution for this. Just yell if you need help. We rolled an embedded out a few months ago with the same scenario. Eventually and now they are on full blown VM Pro.

 

[AAAPhoneBrad]

Yea I personally do not like the embedded VM. You can only transfer to extensions with selector codes (very limited). Most of my customers eb=nd up getting the VM pro in the long run.