2CansAndString
IS-IT--Management
Hello I have a question about creating a rollover line for a new extension on a Mitel 3300.
A little background...I'm not very well versed in telecom, but at my workplace the management of the phone system has fallen to me. We do have a vendor that manages our phone system but some of the simpler tasks have hitorically been done in house.
The problem...I've created the new extension and assigned it to an IP phone and it works (surprise!!) But there is no rollover line, forgive me if I am not using the correct terminology here. To explain what I am referring to, if the user is on the phone a new call into that extension will go to the secondary line. Other phones in my environment have them set up as, for example, extension 1122 the rollover line is *1122. I cannot figure out where I create this *extension in MCD.
Any help is appreciated.
A little background...I'm not very well versed in telecom, but at my workplace the management of the phone system has fallen to me. We do have a vendor that manages our phone system but some of the simpler tasks have hitorically been done in house.
The problem...I've created the new extension and assigned it to an IP phone and it works (surprise!!) But there is no rollover line, forgive me if I am not using the correct terminology here. To explain what I am referring to, if the user is on the phone a new call into that extension will go to the secondary line. Other phones in my environment have them set up as, for example, extension 1122 the rollover line is *1122. I cannot figure out where I create this *extension in MCD.
Any help is appreciated.