A extension on a CICS keeps answering before AA

[datajockey123]

I have a client that I moved two extensions for recently. There was an office within his office that had line appearances for lines 4 and 5 while his extensions had lines 1, 2 and 3. I reprogrammed the extension to have the "Appear and Ring" on those two extension for the lines 1, 2 and 3 as he had requested but for some reason one of the two new extensions (ext 24) keeps getting the inbound calls first before the AA (Ext 36). I cleared the 'Call Forward No Answer' and the 'Call Forward on Busy' so that there is no forwarding to the Callpilot.
Is this a line ringing issue in set programming or is it a line answer issue in the CallPilot?

Regards
Datajockey123

 

[curlycord]

What does the display say when the call is ringing?
Check Lines to see what the Prime set is, if one of those sets then make it NONE

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[allworxguy]

If you put A&R for the lines on set it will ring immediately. Change it to appear only if you don't want the phone to ring on incoming calls.

Marv ccna

 

[datajockey123]

Yes went to site and changed to 'Appear only' and now works like a charm
Thanks all for the assistance
Datajockey123