Have a client that is a call center and has a MICS with a Flash for voice mail.
They are a call center and they want to answer their callers and then transfer them to a recording to play regarding their services and products.
After the caller hears the announcment they want the caller returned to their telephone.
I was thinking that I could set up another A.A. platform and they could transfer the caller to that then at the end of the announcment it would revert back to the ext. number that I set for the default operator.
The problme is that I do not know of a way to transfer the caller into another A.A. platform once the caller is answered. I could send them to a MB but they do not want the caller to have to press anything to return they just want the call to be transferred back automatically.
Any suggestions?
They are a call center and they want to answer their callers and then transfer them to a recording to play regarding their services and products.
After the caller hears the announcment they want the caller returned to their telephone.
I was thinking that I could set up another A.A. platform and they could transfer the caller to that then at the end of the announcment it would revert back to the ext. number that I set for the default operator.
The problme is that I do not know of a way to transfer the caller into another A.A. platform once the caller is answered. I could send them to a MB but they do not want the caller to have to press anything to return they just want the call to be transferred back automatically.
Any suggestions?
