9650 Softkeys FW 3.0

[mikerose74]

When you are on a call and an incoming calls comes in the sofkey change because the focus is switched to the incoming call. I have found the IDLEFEATURES; DIALFEATURES; RINGBKFEATURES; and TALKFEATURES system parameters but i have not found anything on the softkey for incoming calls.

How can i keep the focus of the calls on the currect call instead of an incoming call?

 

[AvayaTier3]

Have you tried changing these?

change station 1693 Page 2 of 5
STATION
FEATURE OPTIONS
Auto Select Any Idle Appearance? n
Idle Appearance Preference? n
Restrict Last Appearance? n
Select Last Used Appearance? n


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[mikerose74]

Yes i have tried all of that...

It still changes the focus of the softkeys to the incoming call instead of the current call.

While on a call(with focus on 1st CA) soft keys show:
HOLD - CONF - TRANSFER - DROP

While on a call and and incoming call rings (focus changes to second CA) and soft keys change to:

ANS HOLD - ANS DROP - TO VMAIL - IGNORE