9630 missed call logs not working 1

[headcase69]

hey guys,

just wondering if anyone has had an issue with the 9630 not logging missed calls?

IP500v2 R8.1.43
VMPro
9630 phones

thanks!!

 

[Okkie26]

Internal, external, incomming, outbound, huntgroup calls?

 

[headcase69]

Sorry for not putting that. I would assume for every type of incoming call.

 

[Okkie26]

Assumption is the mother of all f*ckups..


We need to know this before we can provide any help..

You need to do some investigation first...

 

[hairlessupportmonkey]

> Assumption is the mother of all f*ckups..

Took the words right out of my mouth. Thats what I say

Also, "Assume" from the infamous Benny Hill - You make an "ASS" out of "U" and "Me"

ACSS - SME
General Geek

 

[intrigrant]

Missing appearance buttons will block missed calls and more features.

 

[headcase69]

Ouch!!! Ok......

It's not logging any incoming calls. I have found that they do have one 4621 that does log any missed incoming call. Just wondering why the 9630's aren't?

That's why I love this site! It's always fast, and sometimes, just what I need!

Thanks guys!!

 

[Okkie26]

Does it log answered calls?

 

[Okkie26]

Also check manager System > Telephony > call log settings.

make sure Default centr call log is enabled

 

[headcase69]

It does log answered calls.

I'll check the settings in manager and let you know what I find out.

Thanks again for the replies....

 

[CalgaryJeff]

If you have Log Missed Calls Answered At Coverage disabled calls answered by voicemail will not be logged. Also if calls are coming in through a hunt group that may need to be enabled as well.


· Log Missed Calls Answered at Coverage: Default = Off.
This setting controls how calls to a user, that are answered by a covering user should be logged in the centralized call log. This option applies for calls answered elsewhere (covered) by pickup, call coverage (call coverage buttons or coverage group), bridged appearance button, user BLF, voicemail, etc.

Setting
Targeted User
Covering User

Off (Default)
Nothing
Answered Call

On
Missed Call
Answered Call


· Log Missed Hunt Group Calls: Default = Off.
By default, hunt group calls are not included in any user's centralized call log unless answered by the user. If this option is selected, a separate call log is kept for each hunt group of calls that are not answered by anyone. It includes hunt group calls that go to voicemail.

· If missed hunt group calls are also being logged, the system stores up to 10 call records for each hunt group. When this limit is reached, new call records replace the oldest record.

· Within the user call log setting (User | Telephony | Call Log), the list of hunt groups allows selection of which hunt groups' missed call records should be displayed as part of the user's centralized call log.

http://www.prime-communications.com

ACIS,ACSS,AIPS

 

[AACon]

I don't think I saw it...but are these users in a huntgroup that the calls come to? By default it does not log those missed calls.

-Austin
ACE: Implement IP Office