9620 phone getting bad router after start up.

[arrrgphones]

Good afternoon all,

Just this afternoon, a user came to me telling me his phone was getting a "bad router" message. So i took a look, first tried a restart, no change, double checked the configuration on the phone all the information was correct(using static IP), decided to reset the phone settings and start from scratch using a different available IP address no luck. So then i got the bright idea to try a LAN drop that was working on the same type of phone on the other side of the office. when i got to that desk, it had the same modle phone and was working like a charm, even was able to change the extension on it, so that it was using the same as what the user was assigned to. Anyhow, once i unplugged that phone, and plugged the other one in, i still got a "bad router" after about 3 minutes of "finding router". So, i plug the orginal phone back in, and sure enough, now that one is getting the error message.

Alright, so i thought, ok... restart the switch in the office(our phones run off of a vlan on that switch, and the network is doing just fine for the computers) so i restart the switch, another 9620 goes down, yet the 2420 that is also being used is still good to go.

so now i have three 9620's getting the error message of "bad router", doen all the troubleshooting i can think of, and an ol' 2420 is slapping me in the face.


any and all suggestions will be greatly appreciated.

Thank you.


Ed

 

[arrrgphones]

Just a bit of an update.

I have found that it is not isolated to just that one office. someone that was helping me tested to see if his office would react the same, and after restarting his phone, he began getting the same "bad router" message. So it seems that, the phones are good to go, up until you disconnect them from the network, then when tryin to reconnect thats when things go belly up.


thanks, again.

 

[98Converter]

It sounds like a VLAN issue... Try setting VLANTEST to 60 in your 46xxsettings file.

For your (3) out-of-service phones, you will need to 'clear' the phones now though - sounds like they're stuck and a 'reset' won't do it.

Once that change is made in the 46xxsettings file, you can reset the rest of your phones and they should get the new setting and allow you to move phones easier between VLANs.

Thanks,
98C

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[tlpeter]

Looks like something changed and every time you reboot another phone there is another phone which stops working.
Go to a working phone and check the settings in there.

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