9611G Global Modei will not go to http test server!

[GusG62]

hello fellow users,

I recently purchased the Avaya 9611g global model phone. The phone comes in h.323 mode out of the box. When I point the phone to my test http server by manually putting in the IP address of the server the phone ignores the IP address that I input, goes to my production dhcp server, gets an IP address and goes to my production server. The 96x1_6_5 are not on the production server and so I cannot put the phone into SIP mode. How do I get the phone to go to my test server, and how do I get the phone to stop going to the dhcp server for an address. All help and all suggestions are greatly appreciated.

Thank you in advance
Gus Gonzalez
Louisiana State University

 

[dialtonebone]

Try statically assigning EVERYTHING...
IP, Subnet Mask, Default Gateway, File Server <<that should be enough to get you going and to be able to ignore DHCP

Are your data switches configured for LLDP? That could also be sending a config. Disable LLDP on that port if possible.

 

[gwebster]

It is probably picking up the IP address of the production server from DHCP option from your DHCP server. That overrides what you manually program for the http server. Set SSON to a different value (to prevent it from receiving the values from the DHCP server), SIG to SIP, and HTTP server to your test HTTP server with the SIP 6.5 install file.

 

[GusG62]

Hello randycarroll, gwebster,

Thank you both for the information. I was able to have LLDP turned off on the ports that the new 9611 Global Model will be staged on before go on to the production server and out to the field. I rebooted the phone and it showed that it was going to the test http server getting the files that the phone needs, however I did not see it getting a 96x1_6_5 file so I am going to check and see if the 961x 6.5 files are on the server and if not put them on the test server. Anyway the phone finished downloading the files that it needed and saved them to flash. The phone rebooted and came up asking for a Username and password, which is SIP mode, but when i entered the test number that we use to stage and test our phone a message cam on the screen saying "empty sip proxy server list" Could this be because the 96x1 6.5 files are not on the test server? Let me know what you both think and I am going to check my test server to make sure that it has the files that it needs to have.

Thank you in advance.

Gus Gonzalez

 

[kyle555]

empty sip proxy server list probably means it didn't get 46xxsettings, or 46xxsettings didn't have the proxy list in it.

It also needs at a minimum the SIP domain, which is just a pain to manually punch into a keypad.

 

[GusG62]

Thank you for the information Kyle555. How do I correct the problem with the empty sip proxy server list? Do I need to reload my 46xx settings file on the test server? Let me know when you have a moment.

Thank you,

Gus Gonzaelz

 

[gwebster]

It is the following that you want to have configured in the settings file:
## SIP_CONTROLLER_LIST specifies a list of SIP controller designators,
## separated by commas without any intervening spaces,
## where each controller designator has the following format:
## host[ort][;transport=xxx]
## host is an IP address in dotted-decimal (DNS name format is not supported).
## [ort] is an optional port number.
## [;transport=xxx] is an optional transport type where xxx can be tls, tcp, or udp.
## If a port number is not specified a default value of 5060 for TCP and UDP or 5061 for TLS is used.
## If a transport type is not specified, a default value of tls is used.
## The value can contain 0 to 255 characters; the default value is null ("").
## This parameter is supported by:
## 96x1 SIP R6.0 and later
## 96x0 SIP R2.4.1 and later
## 1603 SIP R1.0 and later

Is this your first SIP deskphone that you are trying to install and get working?

 

[GusG62]

Hi gwebster,

Thank you for the information. No this is not first SIP desk phone, but it is our first SIP Global Model 9611D02B-1009 and it is giving me hell.

Thank you again.

 

[gwebster]

If you have a settings file which you have used for other 9600-series with SIP software, then it should also work for the 9611G.