9611G Agent information line

[newglide]

Looking at an Avaya Call Center desk phone functionality document it says that there is an Agent information Line below the top line in the display on a 9611G. How would I add that to my agents phones?

 

[BIS]

vu-display?

 

[newglide]

The manual shows that there can be an Agent status line below the time of day line on the display of the phone. This shows if they are logged in or in AUX mode.

 

[gwebster]

Look in the 46xxsettings.txt file as well as the admin guide. There are a large number of parameters associated with configuring the phone for a call center.
########## CALL CENTER SETTINGS (96x1 H.323 ONLY) ##########

 

[newglide]

Thanks i'll take a look there