9608s dead? 1

[m4ilm4n]

OK so a thread search didn't seem to turn up any related threads - I have a pair of 9608s returned to me from a remote office as "dead". Sure enough, I plug them into my PoE switch and -

nothing. Just a backlit empty screen. No boot messages, no Avaya logo, nada.

Any idea what's wrong and maybe how to kick them in the can to wake them up?

Thanks!

 

[smokinjoe2938]

bad phones replace them

 

[montyzummer]

indeed only thing is to try leaving hem plugged in for a couple of hours see if they jump into life ... or try mute button clear # .... might be bad screens...... but i would reckon Joe is spot on with them now being expensive door stops

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[m4ilm4n]

That's pretty much what I figured but wanted to be sure. Thanks folks.

 

[m4ilm4n]

Just an update - good call Monty, I plugged them in directly to the PoE switch last night and this morning they're up.

 

[montyzummer]

exellent shows that patience sometimes pays off... next advice get them on the latest firmware

APSS (SME)
ACSS (SME)
ACIS (UC)