9500 Firmware Upload Failure

[Nortel4Ever]

500 V2 8.1 (52) I'm trying to do the simplest thing of adding 2 9504s to this system. The phones were stuck at Please Wait. Monitor showed they were looking for 9500BootR15.bin, this file did not exist so I copied it onto the SD card's Primary folder, now the following is happening ending with the last line of this trace. Suggestions??

2:05 2235652mS CMExtnEvt: 249 UpgradeServer: Fw Param Resp: TYPE=0x76 HW-vin=03, FW-vint=01, AppType=0x03 UpgradeState=0x00
16:42:05 2235652mS CMExtnEvt: 249 UpgradeServer: Requires Upgrade: File=9500BootR15.bin (vintage=30)
16:42:05 2235652mS CMExtnEvt: New UpgradeEngine(f51456e4:13)(0x76:9500BootR15.bin)
16:42:05 2235653mS CMExtnEvt: New UpgradeFileReader(f587dd88:13)(0x76:9500BootR15.bin)
16:42:06 2236475mS H323Evt: Recv: RegistrationRequest 192.168.46.96; Endpoints registered: 2; Endpoints in registration: 0

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.46.91 (Source)] **********
16:42:07 2237404mS PRN: Monitor Status IP 500 V2 8.1(52)
16:42:07 2237405mS PRN: LAW=U PRI=1, BRI=0, ALOG=8, VCOMP=20, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=9 VMAIL=1(VER=2 TYP=3) 1-X=0 CALLS=2(TOT=19)
16:42:08 2238851mS RES: Tue 3/4/2018 16:42:08 FreeMem=60003752(1) CMMsg=4 (6) Buff=5200 944 1000 7423 5 Links=4105 CPU=1/5/4126/11893/39230/0
16:42:08 2238852mS RES2: IP 500 V2 8.1(52) Tasks=47 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=57 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=21 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
16:42:13 2243852mS RES: Tue 3/4/2018 16:42:13 FreeMem=60005620(1) CMMsg=4 (6) Buff=5200 944 1000 7423 5 Links=4106 CPU=1/4/4126/11895/39230/0
16:42:13 2243853mS RES2: IP 500 V2 8.1(52) Tasks=47 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=55 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=20 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
16:42:15 2245653mS PRN: UpgradeEngine(f587dd88:13)::Start FileSysReader file=9500BootR15.bin
16:42:15 2245694mS CMExtnEvt: UpgradeEngine(f51456e4:13)(0x76:9500BootR15.bin): Upgrading 1 phones
16:42:15 2245723mS ERR: 249 engine(f51456e4:13) Abort download: Reason=Status NOK: 0x3 status=253 Retry=0

 

[splittingcodec]

You'll want to make sure that you have a couple of settings in Manager correctly configured:

- File > Preferences > Enable BootP and TFTP Servers is enabled
- Phone File Server type is set to Memory Card (this can be adjusted, typically Memory Card is the best in my experience)
- TFTP and HTTP Server IP Addresses are populated to match the LAN1 Address of the IP500V2 Control Unit


If you do that and get no luck, try taking the phones directly to the Control Unit and plug them in to the digital ports with nothing to impede the connection

 

[Nortel4Ever]

Thanks JG95. I Upgraded to 8.1 95 and that fixed the issues.