911 & Caller ID 1

[nortelopt61]

Hello Everyone,
Is there a way to program E911 to display actual floor,building. room etc. ? I have been asked to help identify 911 calls quicker then running a report. They would like me to either have E911 programmed to give floor, and room number or reconfigure caller id to display the actual number only on 911 calls. Can anyone think of a way to resolve this?

Thank for the support,
NortelOpt61

 

[911guru]

Sounds like you do not have ESA configured at all on your system.

What release do you have? We need to start there since there were some major enhancements in 5.0. Also are you all TDM or Hybrid VoIP and TDM.

Suggest you read the Emergency Services NTP. There is some great background there. You need to do some ground work before you configure your system to define what you want, and the level that you desire. Also there may be some state regulations that you need to address. What state are you in?

911Guru

http://pbx-e911.com

E911 FAQs are located at:

http://www.tek-tips.com/faq.cfm?pid=798&handle=911guru

 

[johnpoole]

we are going through that now.. 7000 stations 20 buildings one 12 story and they want building and room number. once you get enhanced 911 turned on, the posted links are a big help

john poole
bellsouth business
columbia,sc

 

[nortelopt61]

Hello 911guru,
We are only on Release 3 ver 2921, I am getting ready to patch up the system as no patches have been installed since 2006. The system is all TDM at this time. I am a newbie and will be calling in a vendor for anything that is needed. I did check out the NTP, that was great. My manager has informed me that ESA is configured the way administration requested, so now the request for change needs to be approved. I know they do not have OSN key setup for the 2250 console at this time either, I plan on adding that.

Here is CLID printout:
REQ: prt
TYPE: clid
CUST 0
SIZE 16
RNGE

INTL

ENTRY 0
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 9088525100
DIDN NO
HLOC
LSC
CLASS_FMT DN

ENTRY 1
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 908850
DIDN YES
HLOC
LSC
CLASS_FMT DN

ENTRY 2
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 908979
DIDN YES
HLOC
LSC
CLASS_FMT DN

ENTRY 3
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 908852
DIDN YES
HLOC
LSC
CLASS_FMT DN

ENTRY 4
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 908441
DIDN YES
HLOC
LSC
CLASS_FMT DN

REQ:
OVL000
>
OVL000

Thanks everyone for the input.
NortelOpt61

 

[911guru]

Your ESA CLID is BAD!!!

Right now you will only send the 4 digit DN on ESA calls as the CLID. The CO will probably fail that and slap your billing number on the call (and may have it hard coded that way if the PSAP reported and ANI fail in the past)

If you want to send the MAIN LDN for CLID 0 and the DID for all others, suggest you change to this, but [!]make sure you coordinate with the carrier and the PSAP and test a few stations first![/!]

Good news is that it looks like you are in NJ, and NJ is an ESAY state to do E911 in. VZ will pass what ever you send as CLID to the PSAP as long as they are not blocking it as I mentioned before. Changes are in [!]RED[/!]

ENTRY 0 
  HNTN 
  ESA_HLCL[!]9088525100[/!] 
  ESA_INHN [!]YES[/!]
  ESA_APDN [!]NO[/!]
  HLCL 9088525100
  DIDN NO 
  HLOC 
  LSC  
  CLASS_FMT DN 

ENTRY 1 
  HNTN 
  ESA_HLCL [!]908850[/!]
  ESA_INHN [!]YES[/!]
  ESA_APDN YES 
  HLCL 908850
  DIDN YES 
  HLOC 
  LSC  
  CLASS_FMT DN 

ENTRY 2 
  HNTN 
  ESA_HLCL [!]908979[/!]
  ESA_INHN [!]YES[/!]
  ESA_APDN YES 
  HLCL 908979
  DIDN YES 
  HLOC 
  LSC  
  CLASS_FMT DN 

ENTRY 3 
  HNTN 
  ESA_HLCL [!]908852[/!]
  ESA_INHN [!]YES[/!]
  ESA_APDN YES 
  HLCL 908852
  DIDN YES 
  HLOC 
  LSC  
  CLASS_FMT DN 

ENTRY 4 
  HNTN 
  ESA_HLCL [!]908441[/!]
  ESA_INHN [!]YES[/!]
  ESA_APDN YES 
  HLCL 908441
  DIDN YES 
  HLOC 
  LSC  
  CLASS_FMT DN

911Guru

http://pbx-e911.com

E911 FAQs are located at:

http://www.tek-tips.com/faq.cfm?pid=798&handle=911guru

 

[911guru]

CORRECTION!!

You don't need the ESA_HNTN set to YES since you are defining it in the ESA_HLCL.

Sorry about that!

911Guru

http://pbx-e911.com

E911 FAQs are located at:

http://www.tek-tips.com/faq.cfm?pid=798&handle=911guru

 

[nortelopt61]

Thanks 911Guru,
I need to get them to authorize this change. I read about providing a nearby DID for non DID phones. Any tips or suggestions? You are correct about this beig NJ.

Thanks again,
NortelOpt61

 

[911guru]

To be honest you may want to consider a ZONE based approach. Very easy to do in 5.0, but it is do-able in the previous releases, just a bit more planning on the CLID tables.

Basically you report a central callback and CLID for defined 'zones' in the building. You may want to engage Nortel to see if they could assist in the design. There is a good E911 Engineer in the Parsippany office, and the PLM for E911 is also based in NJ. He is a regular participant on PBXInfo.com's Nortel forums.

911Guru

http://pbx-e911.com

E911 FAQs are located at:

http://www.tek-tips.com/faq.cfm?pid=798&handle=911guru