6160IQ - Emergency Message - Drop Calls ?

[marcrp23]

Hi,

Could someone tell me how to cut the caller off once they have heard our emergency message when our ports are set to emergency mode?

The just carry on queueing and it makes the call centre stats look bad.

Thanks

 

[kwbMitel]

What are you using the emergency message for?

I would think if it was an emergency, you would tell them that no one is available and they would hang up themselves.

Obviously you are not telling them no one is available.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[marcrp23]

The emergency message is in the event of a fire evacuation or something similar.

As you say you would think they would hang up but they don't, they carry on queueing.

 

[kwbMitel]

In my opinion you've reached the point of diminishing returns. In the rare occurance of an actual emergency, you have a small % of callers that can't or won't listen to greetings. Realistically, how often will this occur and ask yourself if it really needs to be fixed.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Acthard]

Upload the message to IQ, build a new callflow for when in emergency, go to port groups and set the new callflow to be used during emergency. The new call flow should be a routing action of message with the FIRE message.