5621 Phone Won't Boot Right FM

[vtphilk]

I have a 5621 phone that I cannot get to load the bigApp second image. It just is in this nasty loop.

I plug it in and it picks up the TFTP/HTTP server from DHCP. Says loading x20d01a2_8_3.bin which it's already running.

Next it downloads the x.txt files and grabs the i20d01a2_8_3.bin which I believe is the real app of the phone.

It downloads that and then reboots. After reboot goes thru same process, re-download i20d01a2_8_3.bin and reboot etc...

The whole time the Speaker, Headset, Mute buttons are rotating flashing red.

Anyone have any clue of what happened here? I was trying to downgrade from the VPN software and somehow messed this thing up. I have tried the MUTE-RESET# to factory default but no luck.

Is there a way to force a firmware on these things or do I need to RMA the phone or something?

Thanks!

 

[tlpeter]

You need to play with the 46xxsettings.scr file

It is getting the wrong file somehow
I did manage to get a phone working that way so it is not broken !

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[kwing112000]

Have you added the lines to the 46xxsetting file? you need to tell it where to go to become a VPN phone. Have you already changed the group on the phone.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[tlpeter]

Kevin it was a vpn phone and want it to become a regular phone again

But maybe removing the group could help too !!!

vtphilk reboot the phone and press the star

Then keep pressing the # untill it says ""enter command"

Then press "hold" and type 47687
Then change the group number 678 to 0

Then try again

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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kwing112000]

Oh i read that wrong. I thought he was trying to make it a VPN phone. The only way i have heard to get them back is to change file names and make it think it is pulling the VPN file when it is really the regular file.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[tlpeter]

That is wath i did in the early days but changing the group number also worked later on (when the licened version was out)


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ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[vtphilk]

Anyone have an example config files that I could test on my tftp server?

I finally gave up on the one phone that I can't get to boot and figured I would go back to it. Now I got the VPN up and running however the darn IPO500 is showing the phone as a 4624 so the button mapping is all wrong and the screen is just white.

The phone is actually a 5621sw. Thanks much for the help!

 

[vtphilk]

PS... My files right now I'm using are as follows. We only have 5420 (Digital), 5621(IP) and 5610(IP) phones. The 5621 we are trying to use for VPNRemote use.

The current problem is the Phone VPN's into the Cisco PIX501 just fine. It then registers with the IP500 (4.1.15). And it connects. However, the 5621sw screen is all white (No labels etc..). I can in fact go off hook and dial without a problem. But when I go into the IPO Manager I see the phone extension showing up as a 4624 NOT a 5621 which is what it actually is.

------46xxsettings.txt------
#############################################################
## Avaya 46xx IP Telephone Settings Script
## File Created on: 02/15/2005
## See the LAN Administrators Guide for
## more details on using this file.


SET APPSTAT 1
SET OPSTAT 111
SET BAKLIGHTOFF 5

## END OF SETTINGS SCRIPT FILE



-----------46vpnsetting.txt-------------

IF $VPNSWBUILD SEQ 248 GOTO VPNCONFIG_START
GOTO VPNCONFIG_END

# VPNCONFIG_START

SET NVVPNMODE 1
SET VPNMONFRQ 5
SET NVVPNPSWDTYPE 1
SET NVVPNCONCHECK 1

SET NVSGIP 1xx.1xx.1xx.1xx
SET NVBACKUPSGIP vpn.xxxxx.com
SET NVVPNFILESRVR tftp://192.168.66.2

SET NVIKEID VPNPHONE
SET NVIKEPSK avaya123

SET NVIKEDHGRP 2
SET NVPFSDHGRP 0

# VPNCONFIG_END

IF $VPNACTIVE SEQ 1 GOTO RUNTIME_CONFIG

##################################################################################
# ONETIME_CONFIG
##################################################################################

SET NVVPNENCAPS 4
SET NVVPNCOPYTOS 2

GOTO RUNTIME_CONFIG_END

##################################################################################
# RUNTIME_CONFIG
##################################################################################
##########################################################################
## Following parameter is required for phone to operate after the VPN tunnel
## is setup.
## Provide the IP Address(es) or DNS Name(s) of the call servers.
##########################################################################
SET MCIPADD 10.31.6.20
SET LOGSRVR 192.168.66.11

##################################################################################
# RUNTIME_CONFIG_END
##################################################################################

# CISCO_XAUTH_PSK
SET NVVPNCFGPROF 3
goto PROFILE_CFG_END

## SET NVIKECONFIGMODE 2

IF $VPNACTIVE SEQ 1 GOTO DISABLE_L2Q
GOTO END

# DISABLE_L2Q
SET L2Q 2

# END
GET 46xxsettings.txt


-----------------46vpnupgrade.scr-----------
##################################################
# Release Date: August 26 , 2007
#
# 46XX Software Upgrade Script for VPN Capable H.323 IP Telephone
#
# This file upgrades the following telephones to the
# indicated releases:
# 4620, 4610, 4621, 5610 VPN Build 252
# 5620, 5621 VPN Build 252
#
#
##################################################
IF $GROUP SEQ 0 goto NOVPN
goto DEFVPN

# NOVPN
GET 46xxupgrade.scr
goto END

# DEFVPN

IF $MODEL4 SEQ 5610 goto DEFVPN5610
IF $MODEL4 SEQ 5620 goto DEFVPN5620
IF $MODEL4 SEQ 5621 goto DEFVPN5620
goto END


# DEFVPN5610
SET APPNAME i10aVPN23252.bin
goto END

# DEFVPN5620
SET APPNAME i20aVPN23252.bin
goto END

# DEFVPN4610
SET APPNAME a10bVPN23252.bin
goto END

# DEFVPN4620
SET APPNAME a20bVPN23252.bin
goto END

# DEFVPN4625
SET APPNAME a25VPN25252.bin
goto END


# END
GET 46vpnsetting.txt

# NO46xx

 

[kwing112000]

Have you looked at the fixups in the PIX. there are some that will do that to the displays. Post what you have for fixups and we can try turning a few of them off.

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[vtphilk]

Never would have thought that. But...here ya go:

fixup protocol dns maximum-length 512
fixup protocol ftp 21
fixup protocol h323 h225 1720
fixup protocol h323 ras 1718-1719
fixup protocol http 80
fixup protocol rsh 514
fixup protocol rtsp 554
fixup protocol sip 5060
fixup protocol sip udp 5060
fixup protocol skinny 2000
no fixup protocol smtp 25
fixup protocol sqlnet 1521
fixup protocol tftp 69

This cisco is not our main router. We have another router at the site which has the following ports forwarded:

22 14082 DNAT udp -- * * 0.0.0.0/0 141.156.112.101 udp dpt:500 to:172.16.6.10:500
3 444 DNAT udp -- * * 0.0.0.0/0 141.156.112.101 udp dpt:4500 to:172.16.6.10:4500

Then we are using the option 4 in the VPN config...



Thanks mucho!

 

[vtphilk]

PS. Is there a way to edit threads/posts here?

As for the above. The Cisco PIX IP address is 172.16.6.10 and basically we are forwarding udp port 500 + 4500 to it from outside world.

 

[vtphilk]

OH man!!!! YOU ARE MY HERO!

I have been working on this for weeks. Since the Cisco was creating the tunnel and I could ping the remote phone I didn't even look in the Cisco. I was focusing on the Avaya.

Anyhow, I removed the fixup for h323 and tftp and it's working!!!

The commands to be specific are as follows:

no fixup protocol h323 h225 1720
no fixup protocol h323 ras 1718-1719
no fixup protocol tftp 69

THANKS SO MUCH ..AGAIN

 

[tlpeter]

That is what you need


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!