5600/1600 IP Phones not showing "press * to program" 6

[hibroth]

Sometimes happens that 5600 and 1600 IP phones which have already been used (coming from others systems or refurbished) do not allow entering the setup, the * key is not shown and the phone remains in discovery mode.
I suppose it's due to the existing VLAN settings, anyway no chance to have a CLEAR, any idea?

 

[IPGuru]

There is a setting that can be put in the 46xxsettings file that disable the * to program option

unless you can identify what the phones ip settings are & where it is looking for a file server so you can provide a new corrected file you will be stuck

refurbished phones I would send back to your supplier to replace, the others you will have to return to an Avaya repair center


Do things on the cheap & it will cost you dear

 

[intrigrant]

What you need to solve truly clear the phones:
A PC with a free NIC which is set with a fixed IP Address, the address is of no importance yet.
Wireshark installed
A tftp/dhcp server like TFTP32
A POE injector

Start up the PC. start tftp32 and configure it as a DHCP server on the free LAN
start wireshark and capture all off the free NIC
attach a lan cable between the free NIC and the network connector of the (powered on) POE injector
attach a lan cable to a IP Phone and see if it gets a IP Address from TFTP32
if it gets a IP address from TFTP then note the address
look at the wireshark captured packets and filter on the phone MAC address
look if it does a tftp request and to which ip address
assign your free NIC a ip address in the same subnet as the phone tries to get a file from the tftp server
reconfigure tftp32 to be a dhcp server and a tftp server in that segment and have a 46xxsettings.txt \file in the tftp root
in the file the line "SET OPSTAT 111" ,"SET PROCSTAT 0" and SET PROCPSWD 572958"
There may not be dashes before the lines, the admin password will be "CRAFT"
reboot the phone and make sure it loads the 46xxsettings.txt file
wait until it shows "finding router"
restart the phone and the "press * to configure" will appear while booting
Press * and use "CRAFT" (572958) as the password
then repeatingly press # until the message "enter command" appears
press the MUTE button followed by "CRAFTCLEAR" and confirm twice by pressing #
the phone will reboot with factory settings loaded

congratulations, you have a phone you can configure as if it was a brand new one.

 

[critchey]

Great post by intrigant. For those of us in the US make the password 27238 to be CRAFT.

The truth is just an excuse for lack of imagination.

 

[Pepp77]

And in the UK use 27238 for CRAFT as well

| ACSS SME |

 

[intrigrant]

As we do here, I made a typo error there.

I'm only human too.

 

[critchey]

Oh I thought it was a regional thing. Well the rest is great info.

The truth is just an excuse for lack of imagination.

 

[hibroth]

You great Intrigant, I will try asap, Pink thanks

 

[Westi]

Let me join into the pink flood for intrigrant
the super human

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter