5410 "Please Wait" Error on R4.0(14)

[jokermia]

IP Office R4.0(14), Control Unit is a v1, phone is a 5410, Essential Edition

When replacing 5410 phones, they get stuck on the "Please Wait" since they can't find a server to upgrade/downgrade their BIN file. I've had the tech in the field try the following:

-Change the TFTP server to the LAN 1 address, which works occasionally
-Add the ALLOW_5410_UPGRADES source code to the NoUser user, which so far hasn't worked

I was going to have the tech change the working directly to his laptop and set it as the TFTP server, but he's got a much later release on his laptop. I do have remote access to these systems, and available phones in my lab that I could try and pre-program with the correct BIN files and then ship to site, but I have a few questions:

1 - the laptop I connect remotely with has a much newer release of Manager software on it, but I do have the R4.1 software installed on a USB drive. Could I plug the USB drive into the laptop, change the working directory and Binary directory to the USB drive Manger folder, and then try either the ALLOW_5410_UPGRADE approach or change the TFTP server to the PC LAN Address?

2 - if I try to downgrade the firmware to the proper BIN file in the lab and then ship, what's the easiest way to do that? I don't have any v1 Control Units here, but I do have an R6.1(22) one available. The BIN file for the 5410 in that is R6, but I also put the R5 BIN file in there to see if I could push that file onto the phone. I just did a self-test on the 5410 I connected to the R6.1(22) machine and it came up with the following info: REL:5.00, HWT:32H, HWV:1, and FWV:5. Does this mean that the phone is at the correct BIN release to ship to site and plug into the 4.0(14) machine? The phone came up immediately without any sort of firmware download, so I'm skeptical that it worked.

If the answer is D: none of the above, what do you suggest? I have quite a few sites with R4.0 or R4.1 machines, and I'll have to send other 5410s in the future, so I'd rather figure out a working approach ahead of time.

Thanks in advance for your help.

 

[DaIPOTek]

You'll probably have to setup a TFTP server and put the BIN files on there, then the TFTP Server field in Manager gets the IP of your new TFTP server.

The best option though is to upgrade these customers. You're working with old, long unsupported hardware and software. Not to mention that the V1 cabinets have a tendency to fry the power supply at a moments notice. When this happens the customer will wish they had upgraded.

 

[jokermia]

The customer is upgrading soon, but until then I'm stuck with these systems until the upgrade takes place. When you say setup a TFTP server and put the BIN files on there, can it just be my laptop I use to connect to the system remotely or the tech's laptop if one is onsite? If so, where exactly would you place the BIN file? I haven't set up a TFTP server before besides just using whatever machine I was on and changing the working directory/binary directory/TFTP address. Also, I don't need to change the File Server address in SYSTEM, do I?

 

[tlpeter]

Open manager (with the right version) on your laptop and also set your laptop as tftp server in the IPO.


BAZINGA!

I'm not insane, my mother had me tested!

 

[budbyrd]

The last R4ish I had to put a new 5410 on I had to setup a stand alone TFTP. Manager just didn't want to do it even using the correct version. I use the free solarwinds app. Put a folder on the desktop and point the app to pull from there.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[jokermia]

I downloaded the App and have pointed it towards the R4 folder with the 5410_R5 BIN on it, but I haven't seen the phone try to download anything.

My self-test on the phone I set up shows it at Rel. 5 - does that mean it's already at the R5 BIN? Full stats show REL:5.00, HWT:32H, HWV:1, and FWV:5

 

[budbyrd]

Now I think I see what you may have missed. The turn_on.bat. You have to edit this batch file and run it. It is in the manager folder. Make sure to run the turn_off.bat when you are done, which also needs edited with the IP of your phone system. This is like a trip in the way back machine.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[jokermia]

Thanks for that, you're not kidding! What do I edit the turn_on.bat to? Currently, here's what I have going on:

-Manager is open, but it's my current R9.1.4 version. I have the R4.1 version installed on a USB drive
-TFTP address is pointing to my PC, and TFTP is enabled in Preferences
-Solarwinds app is pointing to R4.1 Manager folder on my USB drive
-Control unit is an R6.1(22) because I don't have any v1 Control Units here

I clicked on turn_on.bat in my R4.1 folder and saw it execute, but nothing happened. Should I not be using my R9.1.4 version of Manger on my laptop? Since I don't have any v1 Control Units here with the old feature key that I could put R4.1 on, could I use R6.1(22) instead and just delete the 5410_R6 BIN from it and put only the 5410_R5 BIN on the SD card? That way the phone should only see the R5 BIN?

My primary goal is to downgrade the BIN file on the 5410 phones before I ship them to site, so that the site can just plug 'n play. If I'm being as clear as mud, let me know what information I should be providing or clarifying.

 

[mattKnight]

>My primary goal is to downgrade the BIN file on the 5410 phones before I ship them to site, so that the site can just plug 'n play. If I'm being as clear as mud, let me know what information I should be providing or clarifying.

I'd reckon that the problem you are having is that the 5410 handsets where shipped at too high a firmware - I don't think you can downgrade them

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[budbyrd]

You can down grade them. Been there done that. On the batch file, right click and hit edit. The instructions are in the REM of the .bat. You have to modify the IP to be the address of the IPO.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[jokermia]

So I just received one of the defective 5410's from the R4.0 site we're replacing a phone at, and when I plug it into the R6.1 control unit it comes right up, doesn't do any firmware downgrade, and shows the same stats as the new phone I'm trying to downgrade: REL:5.00, HWT:32H, HWV:1, and FWV:5

Does this mean that the new phone is already at BIN5? The 9508 phones I have on a 9.0.10(998) system right next to it show Rel.059 for their self-test, and that's the BIN file in the SD card for the control unit, so wouldn't that mean the 5410s are already good to go?

 

[budbyrd]

R6 may run just fine at 5.0. Same steps apply as stated earlier. The NoUser code needs to be there. The Turn_no.bat needs to be edited and ran. The system needs to be rebooted for the turn_on.bat to work. The bin directory needs to be pointed to a folder with the .bin files or a seperate TFTP server app (recommended) pointing to the files.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[jokermia]

budbyrd, I'm still having difficulties. Here's where I'm at:

-NoUser code is in there
-Turn_no.bat when edited states to put the IP Address of the control unit into the TFTP server address.
-Bin directory is pointing towards the R4.1(12) Manager folder on the USB drive, as I'm not sure how to point it to the TFTP server app

Would you mind explaining it to me like I'm a third grader, going step by step? I'm assuming I'm missing some simple step.

 

[budbyrd]

You can use either Manager as the TFTP or the SolarWinds TFTP server, but not both. I would use the SolarWinds and turn off the one in Manager.

http://files.engineering.com/getfile.aspx?folder=905b18e3-fce3-4e8a-9c29-3c127dcb9f1d&file=TFTP.jpg

That is a pic of where to enter the location of the root directory that the TFTP server should look in. Hit the Start button at the top of that screen.

Make sure to reboot the IPO after turn_on.bat

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'