5 extension Ring in the same time for VDN

[Arvindsunny]

I have DID tied to VDN --> vector --> it routes to a skill

when i call the DID i want all the 5 extension to ring when the agents are logined with there agent ID for the CMS reporting

Any idea

 

[Arvindsunny]

any one

 

[vstarrosie]

You can't get Agents to ring at the same time. Agents are supposed to receive calls one at a time. Calls are meant to be delivered one at a time. The only way you can get multiple phones to ring at the same time on a given incoming call is to used Bridged Appearances or to use a Coverage Answer Group. If you go that route, you will have NO reporting capability. Calls into Skills are not meant to ring multiple phones at the same time. Calls are delivered to The Next Available Agent...not AGENTS.

Unless I'm missing something....I believe this is true.

 

[Arvindsunny]

thank you