Hello
Can anyone tell me if this issue has been seen on this version of code. We have 350 IP 4620 phones running version 2.1.3 code. They all run happily.
We since had a problem with a few and got some replacements sent. These came with the 2.2.3 code on them. When we connect them up we get Duplicate DHCP address error. These are new out of the box. We cant seem to get them to pick up an address, yet if we hook up an existing phone on the 2.1.3 code it picks up an address staright away.
Ive cleared all the settings and put everything to 0 (except the DHCP Vlan) and it still does the same?
Does anyone know what this is? Also is it possible to downgrade these down to 2.1.3 code to make sure its not the code version?
I hope someone can help.
Regards
Rob
Can anyone tell me if this issue has been seen on this version of code. We have 350 IP 4620 phones running version 2.1.3 code. They all run happily.
We since had a problem with a few and got some replacements sent. These came with the 2.2.3 code on them. When we connect them up we get Duplicate DHCP address error. These are new out of the box. We cant seem to get them to pick up an address, yet if we hook up an existing phone on the 2.1.3 code it picks up an address staright away.
Ive cleared all the settings and put everything to 0 (except the DHCP Vlan) and it still does the same?
Does anyone know what this is? Also is it possible to downgrade these down to 2.1.3 code to make sure its not the code version?
I hope someone can help.
Regards
Rob