4.1(12) - Issues with CCC / Delta Server

[Shaun E]

Has anybody else been experiencing issues since upgrading to 4.1(12)?

We upgraded on the weekend and since then our CCC (CCV/wallboard) has stopped producing reliable real-time stats.

For example, it will only show calls once they are alerting - not if they're queued. Longest wait only starts counting from the time the call starts alerting, and lost calls are only counted if the call is disconnected while alerting.

Delta Server is 5.2.18, CCC 5.0.43.

It seems like the event indicating that the call has gone to the queue isn't reaching Delta Server until the call starts alerting - because Delta Server also shows no calls registered against the queue until it starts alerting.

Any suggestions? (or should I go back to 4.1(9))?

Thanks,

Shaun

 

[tlpeter]

Do you have the time for that
You should do the ACS exam instead


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

ACS has come second, I have got to get mty ICND2 to complete my CCNA training before I do my ACS. However ACS is still on the list.

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[tlpeter]

ACS is piece of cake for you
It will cost you 2 hours of your time
You do not need to study for it


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

Ah, tl, When did you get yours. Just noticed it on your Siggy!!



ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[Shaun E]

Breaks your E1? Very general statement. Can you be more specific?"

We've got a legacy carrier card in our IP500 with an IP400 PRI E1 card. It's just a standard carrier trunk (ETSI ISDN, not QSIG or anything like that).

After upgrading to 4.1.1201 we can't get any calls in or out over the trunk. A handset will say "WAITING-FOR-LINE" on an outbound call, and inbound calls are busy.

If we watch the activity in monitor, we can see the system sending the call setup messages but not getting a response from the other side from the carrier.

On inbound calls, monitor doesn't show anything at all.

Went back to 4.1(9) and everything came back to life. We didn't have this issue with just 4.1(12) it's just with 1201.

 

[Shaun E]

Just to follow up.

Our E1 does not when when going straight from 4.1(9) to 4.1(1201).

I just did the upgrade in stages - went from 4.1(9) to 4.1(12) and then from 4.1(12) to 4.1(1201) and it's all working fine.

 

[tlpeter]

Ah, tl, When did you get yours. Just noticed it on your Siggy!!

I did it a month ago
Just make the appointment


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!