4.0 Forward Hunt Group Calls

[Wally1775]

Has anyone else had the same issues with Forward Hunt Group Calls as I am? I have plenty of systems using the method of having a linear (sequential) hunt group with a single user, and that single user is set to Forward Unconditional and Foward Hunt Group Calls, and forwards to either an external number - or a short code that goes to a Voicemail Node. This no longer works in 4.0 it seems. It also appears that you can not forward a user to a short code. I came up with a work around that isn't great IMO, and was wonder what other work arounds people may have. Or - perhaps I can't see the forest for all the trees?

 

[PlatinumGuy]

This is a bug. There has been a private build issued.

Consult your distributor to get hold of the PB.

 

[Belrick]

Can you please provide the CQ number for this bug. Or the PB number?

 

[PlatinumGuy]

The CQ number seem sot have dissapeared from the website, however i can tell you that the PB number is 4.0.56601

 

[aarenot]

Did the forward of hunt group calls stop working all together or just have issues? For instance, could you just forward one call at a time? If so, work around I found was add more users in the hunt group, which are forwarded as well just like the original one.

 

[PlatinumGuy]

It returns busy if you dont actually have a phone plugged in.

You could use an alog ext but this can be a pain if you need more than one or two.

 

[Wally1775]

Creating IP Extensions is the work around that is getting us through.

 

[PlatinumGuy]

Somebody did mention this to me although i could not get this working.

If the IP handset is not registered to the gatekeeper it returned busy tone for me.

 

[Wally1775]

With mine, I found that I had to delete the virtual user and recreate it, then select Yes on the 'Create VoIP Extension' dialog. Creating a matching extension for a virtual user didn't work for some reason. The end result appears the same, but apparently is not.

 

[aarenot]

I could have sworn it worked with virtual users, without returning busy tone. I am working from memory here though. I could be wrong as the halfhiemers is starting to rear it's head now at my age.