3904 DIG KEY

[eileenc]

I just replaced my 2616 phone with a 3904. Everything is working fine except that I cannot get my Intercom Key (DIG) to work. The Error I get is 'SCH0360 Wrong number of input fields for prompt KEY'. I have read other posts on this issue, but I do not understand (kind of new at this). I am in a large Intercom Group and the number is 42, how can I get it to accept this?

 

[coniglio]

How was the intecom key printed on your 2616 set? if you don't have a copy of the printout then print another phone within the same intercom group. The format will be something like this:
key xx DIG x 42 R or V

 

[eileenc]

It was Key 4
Group 42
Member 50
R (Ring)

 

[johnpoole]

key 4 dig 42 50 r... what is the sch code?

john poole
bellsouth business
columbia,sc

 

[coniglio]

User got SCH360 according to first post, so was probably not entering intercom key in correct format.

 

[johnpoole]

right, i didn't see the sch, the format i posted does not change between a 16 and an 3900, might have used one of that unused keys

john poole
bellsouth business
columbia,sc

 

[eileenc]

I am entering it just as I always do with my 2616. I tried it through my software (Avotus - Order Pro) and directly through the PBX. I followed the instructions on an earlier post, and it still does not work.

 

[cpm23]

eileenc, what key are you trying to program it on? And, if you are using a new TN, did you remove the DIG from the 2616?

 

[eileenc]

I tried it on both key 4 and key 8, neither on worked. It is the same TN, so the DIG isn't on any other set.

 

[coniglio]

pls try again and post your entry, along with the SCH code. thanks.

 

[eileenc]

This is the error message I received (once again). Invalid Feature:
'key assignments: 4 dig group + Member + R/V'
'key skipped.
SCHO360 Wrong number of input fields for prompt KEY

 

[Reusser]

Your post does not make sence

Can you capture what you are doing and Post?

What you said above was

item key 4 dig 42 50 r<cr>
key<cr>
Sch030
?????? - is this where you got the sch code?

 

[eileenc]

YES, that is when I get the SCH Code.

 

[Nortellian]

I dont' use otm or whatever management system you use and maybe i'm reading something wrong but everyone keeps asking you to post your entry and if your entry is

"'key assignments: 4 dig group + Member + R/V'
'key skipped.
SCHO360 Wrong number of input fields for prompt KEY"

than where did you type in the actual member and group number and it's either r or v whatever the others in the group.

 

[eileenc]

Forget it, I got it to work, but for some reason the key still isn't showing up through my software. Thanks.