3.2 Twinning call flow config menu change twin destination?

[aarenot]

IPO 3.2
VMPRO
Twinning license
VMPRO call flow
configuration menu

The twinning user docs say you can change the twinning number from VMPRO call flow remote, I have never had to do this. Can someone give me the details, and does it work well? I have done configuration menu to change forwarding, HG's etc., but not twin destination, and do not find the DOCS on it.

 

[gknight1]

I found this in the 4.1 Docs...

Example Call Flow for Mobile Twinning

This example creates a Voicemail Pro module that allows a user to turn Mobile Twinning on or off. They can also set their mobile number. The example sets the mobile twinning for extension 203.



To create the example call flow:

1. Create a new module called Mobile Twinning.

2. Add a menu action with the menu options 1,2 and 3. Add a prompt to tell the caller the options available.

3. The option to turn mobile twinning on needs to be added.

? Click the Basic Actions icon and select Generic.

? Change the token name to Enable Mobile Twinning.

? Click the Specific tab.

? Enter the command CFG:Set 203 twinning_type Mobile.

? Click OK.

4. The option to turn mobile twinning off needs to be added.

? Click the Basic Actions icon and select Generic.

? Change the token name to Disable Mobile Twinning.

? Click the Specific tab.

? Enter the command CFG:Set 203 twinning_type Internal.

? Click OK.

5. The ability to enter the mobile number needs to be added.

? Click the Telephony Actions icon and select Alphanumeric Collection.

? Change the token name to Collect New Mobile Twinning No.

? Record an Entry Prompt to tell the user to enter their mobile twinning number.

? Click OK.

6. An action needs to be added to set the mobile number.

? Click the Basic Actions icon and select Generic.

? Change the token name to Set Mobile No.

? Click the specific tab.

? Enter the command CFG:Set 203 mobile_twinning_number_$KEY.

? Click OK.

7. The actions need to be connected and then the changes need to be made permanent.





Create a short code to test the call flow.

1. In IP Office Manager, add the following short code. This example uses *90 but any short code can be used.

Field
Contains...

Code
*90

Feature
Voicemail Collect

Telephone Number
"Mobile Twinning"

Line Group ID
0

Locale
[leave blank]

Force Account Code
[leave blank]


2. Save and merge the configuration to the IP Office unit.

3. Test the short code by dialing *90 from extension 203.

? Press 1 to turn mobile twinning on for extension 203.

? Press 2 to enter a new mobile twinning number for extension 203.

? Press 3 to turn mobile twining off for extension 203.

 

[kholladay]

http://marketingtools.avaya.com/kno...mobiletwinning.htm?zoom_highlightsub=twinning

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[gknight1]

how do you copy and paste the address Kyle??? whenever i am using the doc website, it always just shows marketingtools.avaya.com/knowledgebase

 

[aarenot]

I was searching under 3.2, I guess it is not in that area. IThis is valid for 3.2 as well?

 

[kholladay]

Before you click on the link right click on it and select "Copy Shortcut"

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me