2801 + PRI Provider XO Having Trouble

[hostingrfx]

I am about to pull all my hair off my head.

Heres the situation so far

XO is our t1 Data provider along with a PRI.

Both go into a Cisco 2801

The pri goes in to the router, handles the call and passes it onto the CCM.

Heres the problem. After a short while ( and i can replicate this almost) only 1-2 incoming calls are allowed and all outbound calls can be made fine. Again, this is a PRI which is 1-23 lines. Im not capping out. I do a show voice call sum and i see about 6 lines being used. 1 incoming and 4-5 out.

Try calling in to anyones desk and get a busy signal. Now the funny part is i dont see the setup request coming in.

Well i have been on the phone with XO for about 2 weeks now and i havnt gotten anywhere. They tested the lines and get 100% ok. Now what shall i do, i ran debugs + term mon and i see the calls that do come through. But for ALL the calls coming in that get a busy i dont see anything!

then after awhile i will get people telling me ( and i did it also) where i can not call international! i get a busy signal on my end. grrrrr.

New York City based. what can i do!? where do i look!? im getting burnt just thinking of it. any help would be great.


-luis
nyc

 

[hostingrfx]

Ok sorry guys about that. DONT POST YOUR EMAILS! if anything i will pm you or something. Spammers are lurking

 

[JOAMON]

Telcos never seem to feel it is there problem. Do you ever get more than 6 lines in operation at one time? If not then it sounds like a provisioning problem on the telco side.

 

[hostingrfx]

well i did a HOT reboot of the router and it fixed everything. GRRRRRR i now see almost 8 calls 5 in and 3 out. i had to reboot it b/c i was only getting 1 incoming call. i have had the telco provision the line over and over and see if their getting anything on their end. so far nothing, they will bring in a tech thou 2morrow.

 

[JOAMON]

They sure seem to want to charge you when their tech comes onsite and finds nothing but when they do you sure never see any credit for your time wasted......!!!!!