2250 console night service to Symposium

[glarkin]

I want to make the night service treatment of our 2250 console send calls to a CDN for a Symposium skillset. When I try to change NIT1 it tells me a CDN cannot be allowed as a nite DN.

What's the best way to work around this? Could I build an ACD queue that is NCFW to my CDN, and then use it for my NIT1 DN?

Thanks for your help,

Greg

 

[johnpoole]

yep

john poole
bellsouth business
columbia,sc