2 AA ? 2

[ArmyITGuy]

Calls hit AA, which prompts for various (6) options:

I've accounted for callers that enter nothing, but don't know how to account for callers that dial 0,7, or 8. Can I cover all three with one line in the vector? Or do I have to put in a line for each?

 

[marcell55]

Usually, this is how I would write a vector.

collect 1 digit after announcements 2345
route to number 1234 with cov n if digit = 1
route to number 1235 with cov n if digit = 2
route to number 1236 with cov n if unconditionally
stop

The "unconditionally" means that if the caller dials any option that I have not specified (3,4,5,6,7,8,9,0) or dials nothing, it will follow that statement. If you want to do something different if they press any other digit, such as repeat the menu, then you could write it like this...

collect 1 digit after announcements 2345
route to number 1234 with cov n if digit = 1
route to number 1235 with cov n if digit = 2
goto step 1 if digit = ?
route to number 1236 with cov n if unconditionally
stop

The "?" means any digit.

 

[ArmyITGuy]

Thanks. That's what I was missing!