1616 Expansion Module Restarting

[Takayama]

I have a costumer with a Avaya Phone 1616 and a Expansion Module.

The IPO's release is 7.0(35).
The problem is that the phone and the module are rebooting constantly.

I put the phone directly in the switch but the phone just restarts.

What can it be ?

Thanks

 

[smokinjoe2938]

is this a new phone or an existing?

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[Takayama]

It's an existing phone.

It were installed 2 years agor, but last week this problem started.

 

[smokinjoe2938]

try this, log out the phone extension, log it in as another ip extension and see what happens, if this is the only phone experiencing the problem then I would guess its a hardware issue with the phone, a monitor trace would be helpful as well.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.