1416 Handset Locked

[Caps007]

Hello folks,

I have a 1416 series handset which is locked. its on a IP500v2 (9.1.800.172)

the customer has a basic system with basic users. i don't know how the phone got locked in the first place but i can get them to unlock it however it locks itself again after 60-90 seconds..

any ideas why this would be happening. SSA doesn't show anything as locked etc

 

[Caps007]

The handset has been swapped over and the fault stays with the same extension. the system has also been rebooted

 

[joe2938]

so you have replaced the handset and it still locks up, try removing user and then recreate user and then retest

 

[Caps007]

yip. it looks ok for a minute then says phone locked. also phone locked straight from the reboot.

ive already deleted and recreated the user... just waiting on the callback from the customer... fingers crossed.

 

[Caps007]

Yeah. i deleted the user and recreated and it resolved the issue.

im tending to find that doing this is becoming as common as a system reboot..

 

[joe2938]

Welcome to IP Office, somehow user data got corrupted

 

[IPGuru]

the customer has a basic system with basic users

there is a reason why mot of us refuse to allow our sales team to sell "Muppet" Mode

to (mis)quote Sybil Fawlty

"there is a reason why it is cheap, its because it is no bloody good"

this is why Essential Edition is called ESSENTIAL


Do things on the cheap & it will cost you dear

 

[Caps007]

yeah they have essential edition... what i mean is that its not a bells n whistles system. nothing complex.

 

[sizbut]

Lets hope it was because they had enabled the auto-lock function within the phone menus.

Stuck in a never ending cycle of file copying.

 

[Pepp77]

I had a similar issue with two 1608 phones on an se. 100 odd users and two started locking during the install. Deleted and recreated the users and issue never returned.

| ACSS SME |

 

[Caps007]

sizbut - apart from looking at the physical handset screen, is there a way of telling (using SSA or monitor) if a phone is locked or not?