griffitovic
IS-IT--Management
We recently changed carriers on our long distance T-1s and we also PIC'd our local trunks to the new carrier. However, we started receiving bills from our old carrier on one of our local trunk groups. The bill is carrying a "dial-around" charge as though we dialed 1010XXX to reach their network. I've tried to dial through the switch manually with 1010XXX and been unsuccessful as this is blocked. Can the switch actually insert those digits on some calls automatically without the user dialing it? And if so, can it do it when it is denied in my dial plan? This is a huge cost issue so any help is truly appreciated.