101 Emergency Number

[liquidshokk]

Hi

Probably a quick one for someone to resolve for me (don't say renumber extensions). A site has 1xx range of ext numbers including, funnily enough, 101, which is the new UK non emergency services number. Whats the best way to stop the calls going externally to 101 service rather than internal extension (which I would have thought took priority over external call anyway..........)

Same happening with 118 numbers as someone recently dialled ext number twice by accident and racked up a 6 quid bill to directory enquiries rather than go through to internal ext 118....

Cheers

 

[CarGoSki]

Well I suppose that there is no perfect number for emergency services when misdials are entered into the equation.
Unless of course a panic button is mandatory on every phone.
So is 112 the emergency number across Europe?

 

[tlpeter]

Yes it is although for us also in the Netherlands but Belgium has 101,102 and 105 but also 112 for Europe.


BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

Belgium has three numbers?

 

[tlpeter]

I am confused. it is 100 (medical help) and 101 (Police)
That 105 is an old number for something else.
And then they have the European 112 too.



BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

Ah right...I remember now. I saw a snippet somewhere sometime about the migration to 112 and how they were reminding the population to use the new number. Apparently most people do not use the new number and instead use the old number? Well that just sounds like people in general.

 

[jamie77]

112 European Emergency services and should work everywhere in Europe)
999 is traditional emergency services in the UK
101 is new to the UK as a non emergency line.

Every phones in every building in the UK has to have 999 & 112 access or it HAS to be written on the phone how to access these services (ie 9-999)

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[CarGoSki]

Yeah... we are more of a "sucks to be you" kinda country.
No requirement to have the number written on the phone and each site can define their own dial string.
Some dial plans are 9xxx for extensions so they want 8911 or 7911 to avoid the inevitable misdial issues with 9xxx extensions.

hmmm... I suppose that all of those numbers take you to the same European center for emergency services?
So you reach the same center regardless of which of the several numbers you dial?

 

[jamie77]

Don't think the services are centralized, just use the same numbers to make it easy!!

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[tlpeter]

Here some more info.
Even the US has 112 but redirected

Adoption [edit]

112 is managed and financed in the European Union by each Member State (country) which also decide on the organisation of the emergency call centres. The number is also adopted in the candidates for EU accession and members of the EEA agreement.

The International Telecommunications Union recommends that member states that are selecting a primary or secondary emergency number choose either 911, 112 or both.[1] 112 is one of two numbers (the other being the region's own emergency number) that can be dialed on most GSM phones even if the phone is locked.[2] The GSM mobile phone standard designates 112 as an emergency number, so it will work on GSM phones even in North America where GSM systems redirect emergency calls to 911, or Australia where emergency calls are redirected to 000.
Origins [edit]

112 was first standardised by a decision of the EU Council in 1991[3] and subsequently reaffirmed in 2002 by article 26 of the Universal Service Directive[4] and its subsequent amendments.[5]

This choice of number has the following advantages:
Using at least two different digits significantly reduces the risk of accidental calls from numeric keypads. Young children, vibrations, defective keys and collisions with other objects are much more likely to press the same key repeatedly rather than pressing a sequence of different keys. Accidental calls to emergency centres from mobile phones are a particular problem with same-digit numbers, such as the UK's 999.[6]
In the days of rotary dial telephones, using only those digits that require the least motion of a rotary dial (1 and 2) permitted a dial lock[7] in hole 3 to effectively disable unauthorised access to the telephone network without preventing access to the emergency number 112. The same choice also maximised dialling speed. Additionally, in accordance to the previous point it is possible to dial "1" by shortly activating the hook, so repeatedly pushing the hook might result in calling 1-1-1. For this reason, Germany's police department emergency number was changed from 111 into 110.

BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

hmm.. did not know that.

Even though my cell is cdma I may try 112 sometime to see what happens and who answers.
Sounds like fun.

 

[Westi]

when I grew up in Germany (last millennium) police was 110 and fire was 112 they started that in 1948 if I remember correctly from my apprenticeship years back



Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[CarGoSki]

Germany eh.. At least the number wasn't 420.
That number makes the nuts become crazy over here.

 

[mattKnight]

Interesting fact (not)

dialling 112 will break the screen lock on most mobile phones i.e. you don't have to unlock the handset
dialling 999 does not!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Westi]

sweet, that works on my BlackBerry too

you type in 112 and then it asks you to hit the call button to attempt an emergency call, 911 works the same way

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.