101 Emergency Number

[liquidshokk]

Hi

Probably a quick one for someone to resolve for me (don't say renumber extensions). A site has 1xx range of ext numbers including, funnily enough, 101, which is the new UK non emergency services number. Whats the best way to stop the calls going externally to 101 service rather than internal extension (which I would have thought took priority over external call anyway..........)

Same happening with 118 numbers as someone recently dialled ext number twice by accident and racked up a 6 quid bill to directory enquiries rather than go through to internal ext 118....

Cheers

 

[RodneyMcSnow]

Look at your short codes and ARS, as the numbers to route calls externally would be found here.

 

[smokinjoe2938]

you can deny the number in ars

acss sme acis sme acss cm 5.2.1 acss cm and cmm

 

[liquidshokk]

But what if they want to be able to dial 101/118118 but also be able to call the internal extension number equivalent?

 

[RodneyMcSnow]

You will have to make sure that the user picks up to local intercom not a line.
When the user wihses to call an external number outside of the phone system make sure they must dial a 9 first then the external phone number.

 

[liquidshokk]

The system isn't currently configured to use a 9 to dial out. Guess implementing that is the only way around it other than extension renumbering...

 

[amriddle01]

Stop being daft and renumber the system, quite clearly unless you force a prefix on them (9) then how the hell does the system know if 101 or 118 is meant for outside or internally otherwise, it is after all the same number



"No problem monkey socks

 

[liquidshokk]

Ha, it's been one of those days amriddle01.

I thought it was daft, but then I realised our own system using same numbering scheme and dialling 101 goes through to the internal extension rather than non emergency services. The only difference appears to be the main system dial short code manipulating the cli with the .s shortcode before going to ARS, whereas the manipulating is done in ARS on ours. Could this cause system to call external 101 instead of internal when dialled??

After a year of the system being in, asking a large company to change their numbering or start using a 9 isn't as easy as it sounds

 

[jamie77]

I love it when people use 1XX numbers in IP Officd without a 9 dial out.

Bet there is a 112 extn too. That would very naughty not allowing our European friend to dial the emergency services!!!

Having said that, the internal extn should've matched before sending out to line.

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[amriddle01]

It will, in it's default settings. But I suspect that system has had it's dial delay count lowered below the default of 4, this is how you make it match shortcodes first



"No problem monkey socks

 

[amriddle01]

I should have said "this is how you make it go to ARS and match those shortcodes instead"



"No problem monkey socks

 

[jamie77]

Never knew that!!! But I can't think why I would want it to!!!

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[amriddle01]

Indeed, if you do 2N Dial N ARS with dial delay count 0 and you dial 201 it wil send 01 to ARS and start matching there



"No problem monkey socks

 

[intrigrant]

@amriddle01, wish you didn't told about the dial delay count, now these nitwits are going to make a total mess of their system and post all their problems here....

A simple mind delivers great solutions

 

[tlpeter]

Indeed, i always refuse to create extensions like 112.
When i tell them that if someone dies because they could not dial 112 in panic because of a ringing extension then they almost everytime agree with me.
I only had it once that insisted and ofcourse i refused it and somebody else made it.
This customer did not understand the need of not being able to dial 112 :-(


BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

Apparently the emergency services number was not constructed very well.

911 on the other hand has its advantages in a normal dial string.

 

[tlpeter]

Prffft 911 is a good example of a f*ckup with 9 as leading digit
We use a 0 for an outside line.
So i program 0112 as dial emergency but also 112 because in panic some people forget to dial a 0
But that makes that 112 cannot be used as an extension which is not a problem because there are plenty other numbers left.



BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

9 is leading digit for dial out and 11 completes the task.
9011 is international
91+AC is LD
There are no area code that starts with 1.

Key systems press a line and dial 911

Whats the problem? Where is the conflict?

 

[tlpeter]

You idiot
Unless you are nuts you will notice the conflict a couple of times.


BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

It is true that people do misdial when trying to dial a LD number and end up with cops at the front door.

I suppose if you are a recovering alcoholic and have fidgety fingers then you may only call 911 instead of grandma.