10 Digit Dialing

[txyank]

I have an Avaya IP Office version 10.1 (52) As of 6.1.13 we have to dial a 10 digit code (512) area code. In my ARS I have the following entries...

Code = XXXXXXXXXXN
TN = NS5122446689
Feature = Dial 3K1
Line Group = 0

When I dial 9 to get an outside line, dial 512 then 7 digit number the display shows call: waiting on line and the phone beeps 4 times twice.

If anyone out there can shed some light on this I would be grateful.

Thanks,
TXYank

 

[Westi]

is that your only shortcode in the ARS?

look for one with a different line group ID

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[txyank]

Hi,

Here is a complete listing of my ARS. Please see the following...

Code TN Feature Line Group ID
11 911 Dial Emergency 9
911 911 Dial Emergency 9
0N; 0NS5122446689 Dial 3K1 9
1N; 1NS5122446689 Dial 3K1 9
XN; NS5122446689 Dial 3K1 9
XXXXXXXXXXN NS5122446689 Dial 3K1 0

 

[overthebars]

All of your other SCs are dialing out line group 9 and your last one is going out 0. If your outbound lines are set up as group 9 change the last SC's Group ID to 9.

 

[txyank]

I have and get the same behavior. I have an AT&T Pri. Does AT&T need to do something? I spoke with AT&T this morning and they said it was ready to go, but I have gotten bad information from them in the past.

 

[overthebars]

Go to SSA and look at the PRI channels and see if it is accessing a channel when you try that SC.

 

[txyank]

Sorry to sound ignorant but what is ssa and sc?

 

[smokinjoe2938]

txyank system status and short codes

acss sme acis sme acss cm 5.2.1 acss cm and cmm

 

[overthebars]

Do inbound calls work?

 

[txyank]

Yes inbound call works.

 

[txyank]

Looking at system status monitor, it does not access any of the 8 channels in use. If you dial an ld call or a local without the area code it does register.

 

[overthebars]

Just looked at my SCs on a PRI (Not AT&T) and it looks like this:

0N; 0N Dail 3K1 0
1N; 1N Dial 3K1 0
XN; N Dial 3K1 0

XXXXXXXXXXN N Dail 3K1 0

 

[AACon]

Please contact someone qualified to work on your system. We are all willing to help with problems, but this type of thing is *basic* IP Office knowledge.

-Austin
ACE: Implement IP Office

 

[overthebars]

But on Fax machines where I want to send CLID they look like this:

9N Dial Ns7701234567 50:Main

 

[txyank]

AACon. I have contacted a professional firm in town and they don't know why it is happening. So odiously it's not basic!

 

[AACon]

People use the term "professional" very loosely.

-Austin
ACE: Implement IP Office

 

[amriddle01]

Yes geting lines working and troubleshooting lines is basic stuff, just because they couldn't do it doesn't make it complex. What did they do? Any traces? A monitor trace will tell you why it's happening or indicate where to look at least



"No problem monkey socks

 

[txyank]

Large group in TX... Dallas is Headquarters, site in Austin, Houston, San Antonio and the Valley. I'm not trying to be rude but when they scratch their head I turn to sites like this.

 

[AACon]

It's okay, they probably get their answers from here too!

If you really want help, run a monitor trace as the call is going out, and watch SSA as the call goes out.

And if you REALLY want, you can post the config and one of us may find something.

Question though, was it working fine previously, and this issue just *popped up*?

-Austin
ACE: Implement IP Office

 

[txyank]

There was never a problem in the past for we never had to dial 10 digits locally. This goes in effect 6.1.13