10 digit dialing question.

[pcutler]

Hi,

I’m looking for help with a change I need to make on our Option 11C.

In the past, we have used an ACD queue to forward calls to a remote location. Staff forward calls to an extension (123) and the switch sends the call offsite to 555-1234.

In mid-June, our area is converting to 10 digit dialing. When I try to re-do the queue to point to (222) 555-1234 I get an error as soon as I enter the area code and number.

Any suggestions?

Thanks for your help.

 

[acewarlock]

NCFW 912225551234

 

[pcutler]

Doh!!

Thanks.

That did it.

 

[acewarlock]

Sometimes you can't see the forest for the trees.